5 Important Questions To Ask Before Hiring A Moving Company

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5 Important Questions To Ask Before Hiring A Moving Company

Mar 11, 2019

Hiring a professional removals company to help you with your relocation can provide you with a stress-free and smooth moving experience. The professionals handle your belongings cautiously and keep them free from damage which gives you the much-needed peace of mind.

However, you need to make sure that you contact the best removalist in Brisbane. Start your research at the earliest when looking for a removals company to get the maximum time for evaluation and hire the best in the business. Start with your friends, family, neighbours and office colleagues and ask them for references.

Once you have some names, you can double-check on various parameters like customer reviews, total experience, charges, etc. This way you can shortlist the best removals companies. In this post, you will learn about the questions that you should ask a removals company before finalising a name. Let’s have a look:

1. Is The Company AFRA Approved?

The first thing you need to check is whether the company is AFRA approved or not. Australian Furniture Removers Association is the authorised body of professional removals in Australia that keeps a close watch on the removals industry. AFRA takes decisions related to the industry after consulting various government departments.

More importantly, AFRA approves only those furniture removalists who have the required equipment, premises, vehicles and staff training facilities to execute a professional move. Also, ensure that they have the proper paperwork. In case you are moving from one state to another, your removals company in Brisbane would require a license to drive across the states.

2. Can They Fulfil Your Specific Requirement?

When moving to a new place, every individual has their priority and specific requirements. Thus, before finalising a removals company, ensure that they are capable of fulfilling your precise needs. Try to have a conversation with the professionals and find out if they have expertise in all types of moves – packing and moving the stuff from a high-rise apartment building, third floor or ground floor.

It is essential for you to know their strengths and limitations. What kind of smart solutions they offer for unplanned situations like no elevator, steep stairs, small doorways, parking restrictions and so on. Also, keep a close watch on the materials they utilise for packing your belongings, especially the fragile items.

3. Are They Providing The Service On The Moving Day?

Several removal companies in Australia work to make money. Thus, they take the responsibility of the moving process in the initial phase but allow local moving companies to take charge on the final day. Needless to say, this money-making strategy decreases the quality of the service straight away.

So, you need to ensure that you are hiring only a team of reliable removalists in Brisbane and not any random team of inexperienced people. A local removal company will most likely compromise on the price but will not guarantee the safety of your baggage and avert any moving day disasters.

4. What Is The Criteria Behind The Pricing?

It would be a serious mistake to contact a removals company that charges on an hourly basis. You must select those moving companies in Brisbane who have different packages and charge according to the package. The reason why experts never recommend an hourly basis service is that you do not get a correct estimate of the cost and you end up paying way more than what you should pay.

The moving procedure is complicated as it involves so many things. Thus, it is a little difficult to estimate how much time it will take to get everything done. However, with a package system, you are always aware of the services you will get and the amount you need to pay for it.

5. What Is Their Final Price?

Nobody likes to pay the additional charges for a service at the last moment. This exemplifies the unprofessionalism of any company. Several removals companies in Brisbane give their clients a rough estimation of the cost but somehow manage to add an extra amount.

You must keep a distance from such companies. Discuss the entire moving process in detail and clear your all specific requirements. And then ask them to give their final quote. You should also know whether they include the call-out fee in their final price or not because ideally, they should.


These five essential questions will help you find the best removalists in Brisbane. Apart from the concerns mentioned above, you can ask other important questions like what will be the total duration of the moving process, is it possible to contact the driver during the move, if there is any specific form of payment they accept, etc.

You also need to find out if they have full-time movers and how much experience they have. If still confused, you need a company like Better Removalists in Brisbane, who have police verified and adequately trained professionals.